Untitled Document
Why did we choose then name - Honu,
Inc.?
Honu means green sea turtle in Hawaiian.
In Chinese mythology, the sea turtle
represents wisdom.
In Hawaii, legend tells about a green
sea turtle, Kauila, who could change herself into a girl to watch over the children
playing at Punalu'u Beach on the Big Island. When Kauila's mother dug her nest,
a fresh water spring surged upward, quenching the children's thirst. Kauila
is the "mythical mother" of all turtles and perhaps of our children
as well. It's also said that turtles were the guides for the first voyagers
to Hawaii.
Why Pipeline?
Pipeline is a popular surf spot on
the Island of Oahu. Pipeline also means many things and can be used in many
different contexts. We want to be the PIPELINE of information and technology
to our customers and associates.
Mission Statement, Values, and Objectives
Our Mission
Do a great job for our customers,
employees, and stockholders by being the premium technical service professionals
to the home and business community and become the “guides” to other
technical service professionals.
Our Values
100% Customer Satisfaction
Results Oriented
Venturesome
Creating a Pleasurable and Nurturing
Workplace
100% Quality Service
Dedication to our Clients and Associations
Our Objectives
Technological Leadership and Training
Deliver Consistently Excellent Products
and Services
Pursue Local and Worldwide Opportunities
Pipeline has been providing
quality Networking, Web and Computer Services and Consulting since our founding
in 1996. It is our mission to provide the highest quality professional services
while at the same time reducing costs. We believe the best way to achieve this
goal is to use all of our resources and alliances to provide the best possible
service.
Company Founders
Andrew D. Vento is one of the Founders
and Manager.
Heide H. Vento is one of the Founders and Owner.
Technicians/Consultants
| Kisha
Iyo-Kanetani |
|
Office Manager/Network
and Computer Technician. |
| Santos Gonzales |
|
Network
and Computer Consultant. |
Pipeline is the sole owner of the
information collected on this Web site. We only gather information we need to
serve you better and will not - without your consent, - sell, share, or rent
this information to others in ways different from what is disclosed in this
statement except in cases where in good faith we believe that the law requires
us to do so, it is necessary to protect Pipeline' rights and/or property, or
if circumstances necessitate acting to protect the personal safety of staff
or of the public.
Information Collection, Use,
and Sharing
We are the sole owners of the information collected on this site. We only have
access to/collect information that you voluntarily give us via email or other
direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted
us. We will not share your information with any third party outside of our organization,
other than as necessary to fulfill your request, e.g. to ship an order. Unless
you ask us not to, we may contact you via email in the future to tell you about
specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following
at any time by contacting us via the email address or phone number given on
our website:
See what data we have about you,
if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information
via the website, your information is protected both online and offline. Wherever
we collect sensitive information (such as credit card data), that information
is encrypted and transmitted to us in a secure way. You can verify this by looking
for a closed lock icon at the bottom of your web browser, or looking for "https"
at the beginning of the address of the web page. While we use encryption to
protect sensitive information transmitted online, we also protect your information
offline. Only employees who need the information to perform a specific job (for
example, billing or customer service) are granted access to personally identifiable
information. The computers/servers in which we store personally identifiable
information are kept in a secure environment.
Hardware
Purchase and Return Policy
Pipeline is a service company and is not a hardware vendor and will act as a
liason between client and hardware vendors. All hardware that is ordered through
Pipeline is to be paid for in advance and will not be ordered before advance
payment. Pipeline uses various hardware vendors that are publicly available
to clients. Pipeline has a 7 day return period for all hardware from time of
delivery to client. Any equipment to be returned after return period will be
subject to vendor's return policy and restrictions. All hardware refunds may
be subject up to a 4 to 6 week repayment schedule to ensure proper credit with
the hardware vendors.
Task
priorities and response times
revision 1.1 - Effective January 2,
2007
Priority
levels
Priority 1
-- Network or host system outage. Three or more incidents
(users/devices) with the same symptom. Immediate response.
Priority
2 -- One or two users unable to perform critical job functions. Four hour response.
Priority
3 -- Request for trouble-shooting, application installation or upgrade. Users
can still perform their critical job functions. One business
day.
Priority
4 -- New computer or peripheral device. New operating system
or applications software. Three business days.
Priority
5 -- Project-based scheduling, including department schedule moves. Response
based upon project scope. Please contact two weeks prior.
Please note that response
times may vary depending on staff resources as well as the availability of the
person requesting service. For more information, contact the Help
Desk.
Responses
times and escalations
|
Priority
|
Event
Description
|
Response
Time
|
Escalation/Involvement
|
|
1
|
Network or host system outage
3 or more users/devices experiencing the same symptom
|
Immediate Response
Appropriate management and technical staff notified
|
Director notified of Local & system wide outages
|
|
2
|
1 or 2 users/devices unable to perform their critical job
functions
|
Less than 4 hours
Excludes remote sites where extensive travel is required
Travel reimbursement required
|
Technical Managers & Director notified; resources allocated
as required
|
|
3
|
Requests for troubleshooting, application installations or
upgrades
User(s) can still perform their critical job functions
|
Within 1 business day
Includes remote sites
Travel reimbursement required
|
Technical Support Managers & Supervisors as required
Computer Support Staff
Help Desk
|
|
4
|
New
computer, peripheral or Operating System installations/upgrades
|
Requests
& products will be delivered and installed within 3 business days
from receipt of product
|
Technical
Support Supervisors
Computer
Support Staff
Procurement
Staff
|
|
5
|
Project-based
work
Includes
department scheduled moves, multiple system or application upgrades,
infrastructure installations, etc...
|
Response
based upon project scope, duration, required resources & resource
availability
|
Appropriate
Staff as required
|
All information on this Web site is copyright 2002 by Pipeline.
Pipeline is a division of Honu Inc.
|
Internet
